820rr Privacy Policy – Our Commitment to Protecting Your Personal Data

1Privacy Policy Introduction & Scope

This Privacy Policy ("Policy") is published by 820rr ("we", "Platform" or "820rr") and applies to all individuals who use the 820rr platform, including the website, mobile applications, and all related services provided by 820rr to its users in Malaysia.

820rr takes the privacy of its members extremely seriously. We understand that your personal information is valuable and sensitive, and we are committed to handling it with full responsibility, transparency and respect. This policy details the types of data we collect, why we need it, how we use it, who we may share it with under defined limited circumstances, and the rights you hold over your personal data.

This Policy applies to all personal data processing carried out by 820rr in connection with the provision of our online casino platform services to members across Malaysia — from the account registration process, deposits via Touch 'n Go eWallet or DuitNow, playing slots such as 777 Slots or Dragon Hatch, playing live casino, through to withdrawing winnings to your Malaysian bank account.

2Personal Data We Collect

820rr collects only the personal data genuinely necessary to manage your account and deliver our platform services. We do not collect excessive or irrelevant data beyond the scope of the services you use. The types of data we collect include:

• Identity Data: Full name, identity card number (MyKad) or passport number, date of birth and gender — collected during the account registration and KYC verification process.
• Contact Data: Malaysian phone number, email address and residential address — required for account communications, identity verification and important notifications.
• Financial Data: Malaysian bank account numbers, e-wallet information (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay) and deposit and withdrawal transaction records — required for secure payment processing and financial regulatory compliance.
• Technical Data: IP address, web browser type and version, device type, operating system, cookie data and login session information — collected automatically for security purposes and to improve the user experience.
• Gaming Data: Betting records, game history (slots, 32 Cards, live casino, and others), account balances, bonus records, and platform activity — retained for audit purposes, customer support, and transaction verification.
• Communication Data: Records of customer support conversations via live chat or email — retained for quality control purposes and complaint resolution records.

820rr never collects credit or debit card information directly. All financial transactions are processed through certified third-party payment processors that comply with the highest financial security standards.

3How We Use Your Personal Data

820rr uses the personal data we collect solely for legitimate, necessary and relevant purposes in connection with delivering our platform services. The following are the primary purposes for which your data is used:

• Account Management: To register your account, verify your identity (KYC), enable secure login and manage your account settings on 820rr.
• Transaction Processing: To process deposits made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks) and withdrawals of winnings to your Malaysian bank account or e-wallet.
• Gaming Services Provision: To enable you to play all games available on 820rr — including slots, 32 Cards, live casino and more — and to maintain gameplay records for audit and dispute resolution purposes.
• Service Communications: To send important notices relating to your account, transaction notifications, security information, and policy updates — communications essential for the secure management of your account.
• Customer Support: To provide effective assistance when you contact the 820rr support team, including reviewing transaction records and game history to resolve any issues or queries.
• Fraud Detection & Security: To monitor account activity in order to detect and prevent fraud, money laundering, multiple account ownership and any breaches of 820rr's Terms & Conditions.
• Legal Compliance: To comply with applicable legal requirements, including financial reporting obligations and record-keeping requirements prescribed by relevant regulations.
• Platform Improvements: To analyse aggregated and anonymised usage patterns for the purpose of improving the interface, platform speed, and overall 820rr user experience.

820rr will not use your personal data for third-party marketing purposes, commercial market research by external entities, or any other purpose not directly related to the provision of 820rr services to you.

4Data Sharing with Third Parties

820rr does not sell, rent, or disclose members' personal data to third parties for their own marketing or commercial purposes — this is a commitment we uphold without exception. However, there are certain limited circumstances in which 820rr may need to share data with other parties:

• Payment Processors: Required transaction information is shared with authorised payment processors to facilitate your deposits and withdrawals through methods such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX. These processors are bound by strict confidentiality agreements and the security standards set by 820rr.
• Platform Service Provider: Technology providers that assist 820rr in operating the platform — such as server hosting providers, cybersecurity systems, and platform analytics providers — may have limited access to data strictly as required to perform their technical functions. All such providers are bound by strict confidentiality obligations and are not permitted to use your data for any other purpose.
• Legal Requirements: 820rr may be required to disclose members' personal data to the relevant authorities when mandated by applicable law, including valid court orders or requests from recognised Malaysian law enforcement agencies.
• Fraud Prevention: In limited circumstances where it is necessary to prevent or investigate fraud, money laundering, or other unlawful activities, 820rr may share relevant information with recognised regulatory or law enforcement bodies.

In all of the data-sharing situations described above, 820rr ensures that only the minimum necessary data is shared, and only with parties that have a legitimate need and are bound by data protection obligations equivalent to 820rr's own standards.

5Data Security Measures We Implement

820rr continually invests in the latest security infrastructure to ensure every member's personal data is protected to the highest standard we can provide. The technical and organisational security measures we implement include:

• 256-bit SSL Encryption: All communications between your device and 820rr's servers are fully protected by 256-bit SSL encryption — the highest industry standard used by Malaysia's leading banks and top financial institutions worldwide.
• Strict Access Controls: Access to systems containing members' personal data is strictly limited to 820rr staff who genuinely require it to perform their duties, with robust identity verification enforced at every point of access.
• Stored Data Encryption: Sensitive personal data stored in the 820rr database is encrypted using industry-recognised cryptographic algorithms, ensuring the data remains unreadable even if the database is accessed without authorisation.
• Continuous Monitoring: The 820rr security system monitors all platform activity in real time, 24 hours a day, to detect any anomalies, unauthorised access attempts or suspicious activity requiring immediate action.
• Regular Security Audits: 820rr conducts regular penetration testing and vulnerability assessments carried out by independent cybersecurity experts to identify and address any weaknesses before they can be exploited.
• Incident Response Procedure: 820rr maintains a tested incident response procedure to ensure that any potential security breach is addressed swiftly and effectively, with appropriate notification provided to affected members.

While we do everything possible to protect your data, no security system in the world can be guaranteed 100% impenetrable. We therefore encourage you to take your own protective measures, such as using a strong and unique password, enabling 2FA on your 820rr account and never sharing your login credentials with anyone.

6Cookies & Tracking Technologies

820rr uses cookies and similar tracking technologies to enhance user experience and platform security. Cookies are small text files stored on your device when you visit the 820rr platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, account security and transaction processing. These cookies cannot be disabled as they are essential for the platform to operate securely and correctly. No sensitive personal information is stored in these cookies.
• Preference Cookies: Stores your preferences such as your selected language, frequently used betting limits and interface display settings — allowing the 820rr platform to deliver a more personalised experience every time you log in.
• Analytics Cookies: Collecting aggregated and anonymised data on how members use the platform — the most frequently visited pages, time spent in each section, and general navigation flows. This data is used solely for platform improvement purposes and contains no information that could identify any individual.
• Security Cookies: Assists 820rr's security systems in identifying and preventing fraudulent activity, suspicious login attempts, and unauthorised access — safeguarding your account and the overall integrity of the platform.

You can manage and control cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the core functionality of the 820rr platform and your overall gaming experience. For further enquiries about the cookies we use, please contact our support team.

7Your Personal Data Rights

As an 820rr member, you have the following rights regarding the personal data we hold and process. We are committed to respecting and facilitating the exercise of all these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide a clear summary within a reasonable timeframe once your request has been received and your identity verified.
• Right to Rectification: If you find that any personal data we hold about you is inaccurate or out of date, you have the right to request an immediate correction. You may also update certain information directly through your 820rr account settings.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, particularly when the data is no longer needed for the purpose it was collected. Please note that some data may need to be retained for a specified period to fulfil legal obligations or dispute resolution requirements.
• Right to Restriction of Processing: In certain circumstances, you have the right to request that 820rr restrict the processing of your personal data while a dispute or review is being resolved.
• Right to Data Portability: You have the right to receive the personal data you have provided to 820rr in a structured, machine-readable format, for the purpose of transferring it to another platform should you choose to do so.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes, including direct marketing where applicable.

To exercise any of the rights above, please contact the 820rr support team by email at [email protected] or via the live chat available on our platform. We will verify your identity before processing any request relating to personal data, and will respond within a reasonable timeframe.

8Data Retention Period

820rr retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The following is a general guide to the data retention periods we practise:

• Active Account Data: For as long as your account remains active with 820rr. This data is required for ongoing account management and continued service delivery.
• Financial Transaction Records: A minimum of seven (7) years from the date of the transaction, in line with financial record-keeping requirements commonly prescribed for audit and financial regulatory compliance purposes.
• Game Records: A minimum of five (5) years for audit purposes, dispute resolution, and compliance with applicable reporting requirements.
• Support Communication Data: Three (3) years from the date of the last customer support interaction, for quality control purposes and historical reference when required.
• Closed Accounts: Once an account is closed, personal data that is no longer required to fulfil legal obligations will be deleted or anonymised within a reasonable period in accordance with 820rr's procedures.

Once the relevant retention period has expired, 820rr will securely delete your personal data or anonymise it so that it can no longer be linked to you personally. You are welcome to contact our support team if you would like more details about the specific retention periods applicable to particular types of data.

9Child Protection

820rr strictly prohibits the use of its platform by individuals under 18 years of age. We do not knowingly collect any personal data from minors. All account registration processes at 820rr require confirmation that the applicant is at least 18 years old, and our KYC process uses official identification documents to verify the age information provided.

If you are a parent or guardian who believes your child has registered an account with 820rr without your consent, please contact our support team immediately at [email protected]. We will promptly investigate the matter and take appropriate action — including closing the account and permanently deleting all associated data — once the issue has been confirmed.

820rr also supports public awareness efforts on protecting minors from online gambling activities, and encourages parents to use appropriate parental control software on devices their children use to access the internet.

10Amendments to This Privacy Policy

820rr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, technological developments, new legal requirements or any other relevant factors. We are committed to informing you of any material changes that affect how your personal data is processed.

When we make material changes to this Privacy Policy, we will notify you through:

• Notice displayed prominently on the 820rr platform homepage
• An email notification sent to the email address registered to your account
• In-account message notification upon your next login to 820rr

The "Updated" date displayed at the top of this page indicates when this Privacy Policy was last reviewed and updated. Your continued use of the 820rr platform after any policy amendment takes effect will be considered acceptance of those changes. If you do not agree with any changes, you have the right to close your account and request deletion of your personal data.

11Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. The 820rr team is always ready to help you gain clarity and peace of mind about your data privacy.

• Dedicated Privacy Email: [email protected] — Please include "Privacy Request" in the subject line of your email to ensure it is promptly directed to the responsible personnel.
• Live Chat: Available 24 hours a day, 7 days a week across all pages of the 820rr platform. The fastest option for general privacy-related enquiries.
• Response Time: We are committed to responding to all privacy-related enquiries within no more than 72 business hours. Requests requiring identity verification may take slightly longer.

For technical enquiries related to account security or issues requiring immediate attention, please use the 820rr platform's live chat for the fastest assistance from our support team, who are proficient in Bahasa Melayu. We also encourage you to read our Frequently Asked Questions us for quick answers to general questions about privacy and account security.